Campus Safety and Crisis Management – Mass Notification

Greg Kovich

January 16, 2019

Our mass notification solution supports message delivery to multiple devices for real-time mass reach and enables recipients to respond if they are safe.

Campus Safety and Crisis Management – Mass Notification

Over the summer, I attended a wedding reception in a hotel. The bride was stunningly beautiful, the reception atmosphere, perfect!  We were seated and greeting the wedding party when a loud chirping sound alerted us of an emergency. Everyone was on full alert and moved purposely to the doors. However, once outside the reception, we were unsure which way to flee.

It was at that moment that I realized how important mass notification is during a time of crisis.

当我们听到警报时, 我们跟着第一个人出了门, blindly thinking they knew where they were going. It never occurred to us that they could be heading toward the problem.

事实证明，我们安全撤离了. The alarm was due to a sensor detecting a smoky grease fire in the kitchen. No one was injured and we were back at the wedding celebration in about 30 minutes. 但是，我们很幸运. Without specific instructions, the outcome could have been far different.

类似于大型酒店, school campuses are often made up of a conglomerate of buildings, parking garages, courtyards, and dormitories. This can be disorienting and confusing to students, staff, faculty, 而访客就正常了, calm day. Imagine the chaos that can arise during an emergency event.

There have been many lessons learned regarding communication during on-campus emergency events, 包括人祸和天灾.

•通知系统可能会失败.

• Multiple notification mechanisms are necessary for mass reach.

• Real-time notification is difficult, especially across dispersed environments.

• Localized, central control of security technology is necessary.

As a result, Alcatel-Lucent Enterprise has created a campus safety and crisis management platform that addresses the three stages of a crisis – awareness, collaboration and coordination with first responders, 大众通知.

Our mass notification solution supports message delivery to multiple devices for real-time mass reach, 比如数字标牌, 户外/架空寻呼系统, campus TV, desktop pop-ups, 桌面电话扬声器, 移动设备应用程序. 除了发送通知, the mobile application enables message recipients to respond if they are safe.

Location based services are also a central component of the solution. With LBS enabled, the institution has visibility into how many people are in harm’s way. Furthermore, mobile phone geofencing allows for discrete messages to the mobile devices of those people who are in the same building or location as the event, while broadcasting a different message to everyone else.

Finally, communicating with those outside the institution is important, 尤其是对K-12学生的家长来说. Parents and neighbors can receive updates via the same mobile application, 消除非官方消息和谣言.

在危急时刻，知识就是一切. Mass notification is the final step in resolving a campus crisis and providing a safe learning environment.

Alcatel-Lucent Enterprise provides the tools for emergency event awareness, coordination and collaboration with first responders, and multimodal mass notification to the campus and community.

If you’d like to learn more about our campus safety and crisis management solutions, 请访问播客链接, brochures, white papers, 客户参考, 以及思想领导力视频.